Security and Privacy

Is it safe to order online?

Yes, yes, yes. We promise to keep all of your information safe and secure at all times.  Secure server will scrambles your personal information, including credit or debit card number, name and address, before it is sent over the Internet. This is called SSL encryption. When you go in to the basket and checkout stage of our website you will enter a secure area of the site.

How to tell if it safe?

When you are in the checkout stage you will see that the search bar will turn green or there will be a padlock sign on the left of the search bar. It will look like this, insert picture of secure domain link?

What is the privacy policy?

Here at Head Outside Ltd we are committed to protecting and safeguarding your privacy. We will only ever use information you provide us in a lawful way (in accordance with the Data Protection Act 1998). We will never give your information away to any third parties unless you give us the relevant permission to.

What is a Privacy Policy?

This policy covers the processing of all personal information with Head Outside Limited whose registered address is 72 Puckshott Way, Haslemere, Surrey, GU27 1EH.

This policy (together with our terms and conditions and any other documents referred to therein) sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully.

Information we may collect about you

You may fill in forms on www.headoutside.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

The following information may be collected, but will be anonymised and will not contain any information from which you can be identified:

• Technical information, including the Internet protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer care number.

What are Cookies?

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

We also use cookies to track how you interact with our website to monitor how we are performing, we will also use cookies to enhance your shopping experience with us.

No personally identifiable information is stored in these cookies. If you would like to know more about how we use cookies and what cookies we use please read the cookies page. If you wish to remove these cookies, you can do so by following the instructions on the cookies page.