As a leading UK campsite finder online, we are committed to improving the opinion of camping and encourage everyone to Head Outside. From your children to your parents, we want to encourage the whole family to get out and spend quality time together and with nature.
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Returns & Refunds
What is the return policy?
At Head Outside we are committed to making the return procedure as simple as possible for you.
We will give you 14 days to return any unwanted item(s) but they must be returned in a new and unused condition and still with the original packaging.
We will give you 28 days to return any faulty item(s), Should a fault occur after the initial 28 days, we will resolve your concern the best way possible. Please note that some of the products we sell come with a warranty included.
Will I have to pay to return items?
Unfortunately, we are unable to provide free returns as we offer free delivery over £50. This means that returning the unwanted item(s) is at your own cost. If you choose to replace your item(s) instead of a refund we will, however, ship these out free of charge, if your product(s) were faulty then we will reimburse for your shipping costs. Send returns to…
How do I return an item?
It really is simple to return an item(s):
It really is simple to return a faulty item(s):
Returning promotional items?
When returning a promotional item for a refund that was brought online as part of an offer like “buy one get one free” or “3 for 2” then all items in the offer must be returned. If you choose to have a replacement then you can just send us the item(s) you wished to be replaced and we will replace them for you.
Please return to…
Returns Head Outside
72 Puckshott Way
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