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Of course you can, we love to hear about anything relating to our website and new ideas.
After you buy a product or book a campsite you may receive an email from asking you to review us.
You can leave a review on all of our social media platforms
Yes you can, we don’t stop customers from posting on our Facebook pages because we believe other customers should be able to see what other customers have to say about us.
We aim to respond to messages sent via social media within 2 hours but please note that during busy periods it may take a little longer.
You can find us on Facebook, Twitter, Google +, Instagram, Pinterest and YouTube.
Of course you can, just click on the right hand side of the website and write a comment in the chat box, one of our customer care team will try and respond straight away but please not during busy periods they may be a slight delay in answering your questions.
The online chat is powered by Twak.to
The online chat is available between 9am and 5pm Monday to Friday but from time to time this may change and the service might not be available.
Contacting us is very simple, you can call us on 01428 288210 or you can also send us an email to email@example.com and we will aim to respond within 2 hours.
You can also speak to us using our web chat system on the bottom right hand side of a desktop screen. You can use this system to contact us between 9am and 5pm Monday to Friday.
If you have had any problem with any part of our services then please do not hesitate to contact us. We will fill out a comprehensive complaint from and will make sure that the same mistake does not happen again.
We only send our newsletter to you if you have select “Yes” in your account section. To stop reiving email communication from us then follow these steps…
Log in to your account
Click “Newsletter Subscriptions” Tab
Now you can untick the button to stop receiving email communication
Then click “Save” and we auto update our system and you will not receive any more email communication
To start receive email communication again simple just follow these steps but tick the box and press “Save”
Have no fear, just simple click here (https://www.headoutside.co.uk/customer/account/forgotpassword/) and type in your account email address and you will receive an email with instructions how to reset your password.
If you can’t remember your account email either then don’t worry as you can just simple contact us and we will sort it out for you in seconds
Yes, yes, yes. We promise to keep all of your information safe and secure at all times. Secure servers will scramble your personal information, including credit or debit card number, name and address, before it is sent over the Internet. This is called SSL encryption. When you go in to the basket and checkout stage of our website you will enter a secure area of the site.
You can see that our website is secure when you are in the checkout stage, you will see that the search bar will turn green or there will be a padlock sign on the left of the search bar.
All of our payments are processed by PayPal even if you checkout using our checkout options, we don’t keep any of your personal records.
Our website is fully mobile responsive meaning that it will work perfectly on a mobile and tablet as well as a desktop computer, the website might change slightly when using it on a mobile but it has been built with the mobile users in mind and should still be very easy to navigate and find what you need in less than 5 clicks or in most cases 5 finger presses.
We don’t display any of your personal login details to anyone at all
We use your email and phone number to contact you
Head Outside is the trading name for Head Outside Ltd. Head Outside is an all in one solution for all your camping needs, we offer a simple to use retail store and campsite directory and online bookings and aim to make your camping holiday the simplest thing you have ever organised. Head Outside is all about simplicity and we make it our personal challenge to make sure that you find what you need in hopefully less than 5 clicks.
At the moment the only way to book a pitch with us is using a Visa, MasterCard, and American Express card
We are introducing very soon a way to pay with PayPal and your Amazon account!
Yes of course you can, Head outside accepts any type of card payment from the following Visa, MasterCard, and American Express.
Head Outside will always take 10% deposit on booking, whatever the payment terms are for the site/park you have booked. You will not be asked to pay a further deposit to the campsite.
Payment terms vary according to the individual site: please visit the 'Policies' tab on your chosen site's page or browse to the booking form to confirm exact payment amounts and timeframes. This information will also be provided when you book and in your confirmation email.
Head outside accepts any type of card payment from the following Visa, MasterCard, and American Express.
We need a valid card account to bill you 10% for the deposit on your holiday.
Head Outside only use secure servers and the highest level of Secure-Socket Layer (SSL) to encrypt all your personal data and card details.
You can see that the website is secure by checking that there’s an https:// prefix in the web address of the page, and a key or padlock icon in the browser’s status bar.
Unfortunately it's not possible to edit a review after it has been submitted.
We love when our customer leave a review with a campsite, to leave a review follow these steps.
Find the campsite you with to leave a review with
Click the “Reviews” Tab
Click the “Write your review” Tab
Choose a star rating out of 1 – 5 (5 being the best)
Write your comment and then complete the span check question
Submit your review and you are done
Your review will go live straight away along with your name and posted date
From time to time the review may be checked before being published for any reason
The review may have been removed by Head Outside because the campsite have contacted us with regards to the review being untrue. Please note that Head Outside does investigate the review before removing it
After you book your holiday you will receive an email from Head Outside with all your booking details.
Some sites depending on their payment policy will contact you to receive the remaining balance or they might wait for you to arrive and then pay, please check the campsites payment policy on the booking email you have received or on the campsites page on Head Outside.
Head Outside will never contact you to retake the deposit or any more money. The remaining balance is due to the campsite directly and it is their responsibility to receive the funds from you.
For sites that are bookable on Head Outside please see their policy tabs for detail of arrival times.
If you are going to be late please get in contact with the campsite as soon as possible to let them know of your late arrival.
At the moment Head Outside cannot take bookings over the phone or email, we are more than happy to chat with you and help you book your campsite over the phone
We can also with your permission do a screen share where we can help you by advising or taking control of your screen to help you with the booking.
This is not something that we can guarantee, especially in the high season. We suggest when booking your holiday with Head Outside you leave a message in the “Special Request” Box in the checkout stages. It is the campsite own decision whether or not they honour this.
A pup tent is a small tent pitched alongside the main unit, often used by one or two children. Policies on pup tents vary - some sites accept them free of charge, some charge extra for them, and others don't allow pup tents at all.
No! Head Outside does not allow campsites to set a different rate with Head Outside, you pay the same price on Head Outside as you would booking directly with the campsite.
Head Outside take a 10% deposit from you for you booking and this is part payment on your holiday. The cost of our services is borne by the campsite/holiday park.
We have done are best to try and make the search as simple as possible for you.
Just enter a campsite name, town, county, region and we will do the searching for you, if you know the dates of your stay, enter these to find sites which have availability for the time you plan to take your trip.
Alternatively, visit the ‘Campsites’ tab to search by a destination/region.
You can narrow down your results on our search page using filters for accommodation type, location and over 50 criteria, and even run multiple search at once.
When you find the campsite you want to stay at click the “Book” tab and enter the dates you wish to stay.
The system will then do a search and if there are pitches available to book then it will tell you the total price of your holiday
To make amendments or cancel your booking, contact the campsite direct using the details in your booking confirmation. The park may levy a charge for amendments, and you may have to pay all or part of your balance payment
To view the cancellation policy for your booking, see your confirmation email or the 'Policies' tab at the bottom of the listing page on Head Outside. Please note that your deposit is non-refundable.
Once you have booked your holiday you will be taken to a confirmation page with your booking details on there, you will also receive and email with the booking confirmation and details about your booking.
The campsite will also receive and email and sometimes a text message telling them about their new booking, they will also see the booking via there login so you can rest assure that your booking has been seen and you are in safe hands.
Opps! Sometimes for some unknown reason it sometimes goes in to your junk mail so give that a check
You might have also by accident have entered the wrong address then in which case you have 2 options, you can either call us on 01428 288210 or email us at firstname.lastname@example.org and we will find the email and forward it on to you or you can contact the campsite directly who will contact you
You can add extras to your holiday by selecting them once you have searched for a pitch, each campsite sets their own extras and prices.
If the extra is not available to book you can either call the campsite or request the extra in the special request box in the checkout stage.
We do advise calling the site prior to arrive to guarantee and special request.
When you book your holiday with Head Outside you will receive the following emails…
Booking confirmation email
10 things to do in the county you are staying in
2 days before your stay you will receive a weather report for the area
A short time after your stay you will get an email asking for a review
That is it!
Each campsite have different rules and policy’s with regards to arrival and departure times, please check your booking confirmation email to see the policy for the arrival and departure times. You can also see the arrival and departure times on the campsites page on Head Outside
If you are still unsure then just give the campsite a call and check with them
Please note that some campsites/holiday parks may require you to call them when you're on your way with your estimated arrival time, especially if you'll be arriving late.
Head Outside is still a very new company and we are still growing and building our campsites every day, if you know a campsite that you love and want to book on Head Outside to receive the extras you get when booking with us then just let us know or let the campsite know about us.
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